At Autumn Home Decor, we want you to be completely satisfied with your purchase. If you’re not happy with your product, please read our Return & Refund Policy for detailed information on how we handle returns, exchanges, and refunds.
1. Return Eligibility
- You can request a return within [30] days from the date of receipt for most products.
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- Custom or personalized items are non-returnable unless they are defective or damaged.
2. How to Return an Item
- To initiate a return, please contact our customer service team at [support@autumnhomedecor.com].
- Provide your order number, the item you wish to return, and the reason for the return.
- Once your return request is approved, you will receive a return authorization and instructions for sending the item back.
3. Refund Process
- Once we receive your returned item, we will inspect it to ensure it meets our return policy.
- If your return is approved, we will process your refund to the original payment method.
- Refunds may take up to 10 business days to appear in your account, depending on your payment method.
4. Shipping Costs
- You are responsible for paying the return shipping costs unless the item is defective, damaged, or the wrong product was shipped.
- Original shipping charges are non-refundable.
5. Exchanges
- If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
6. Defective or Damaged Products
- If your product arrives defective or damaged, please contact us within [7] days of receiving the product.
- We will arrange for a return or exchange at no additional cost to you.
- Please include photos of the defect or damage when contacting us.
7. Late Returns
- Returns outside the [30] day window may not be eligible for a refund. We recommend contacting us as soon as possible if you need to return an item after the return period.
8. Contact Us
If you have any questions or need assistance with a return, please reach out to us:
Email: [support@autumnhomedecor.com]
Website: https://autumnhomedecor.com